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LKC: About us

Welcome to the Cairns Hospital Library & Knowledge Centre, Cairns and Hinterland Hospital and Health Service

About the LKC

To contribute to patient centred care we:

  • Promote and facilitate access to evidence based practice resources
  • Support research, decision making and policy development
  • Embed innovative practices and technologies that enable organisational learning and knowledge sharing

We are funded by CHHHS to provide services to Cairns & Hinterland (CHHHS) and Torres & Cape Hospital & Health Services staff; QAS and RFDS staff (limited access). We also have a service agreement to provide services to James Cook University students and staff on placement at Cairns Hospital.

Manager, Library and Knowledge Services - Juliet Marconi (permanent, full time)

Library Technician - Katrina Streich (permanent, full time)

Library Officer - Thomas Ang (permanent, part time 0.66 FTE)

Librarian - Fiona Jensen (casual, part time 0.4 FTE) | Shibani Sinha (backfill)

Volunteers - Janis (Monday & Friday mornings) | Julie  (Wednesday mornings)

Establishment & facilities

In 1990 the Cairns Hospital Library was established with financial support from the Federal Government "Library Enhancement Grant" to serve the needs of health staff in the Cairns district. A librarian was appointed and commenced on 17 April 1990 to organise the previously fragmented library facilities. The Library served far north Queensland region health services, include Torres & Cape.

In July 2001, the Library moved into the new larger location in A Block at Cairns Base Hospital.

A service level agreement was signed with James Cook University in 2003. Under this agreement JCU provides funding to the Cairns Hospital Library for the provision of library services to all JCU Health Science students in 3rd year and above on clinical placement at the Cairns Hospital Campus.

Cairns Base Hospital was renamed Cairns Hospital in 2012 and subsequently the Library was also renamed - to Cairns Hospital Library & Knowledge Centre.

From 2009 to 2016, the Library underwent a number of minor refurbishments: JCU installed bench and updated study rooms in 2009; new OHS compliant computer chairs purchased in 2012-13; journal room redesign and furniture purchased in 2013-14; recarpeting Aug 2015 and painting in Dec 2015.

Library Management System

The first library system implemented in 1990 was Alarm-Oasis. The classification system was changed from NLM classification scheme to Dewey Decimal Classification in 2002.

The Voyager Library Management System was implemented in 2004 within a shared service arrangement for all Queensland Health Libraries, with access provided through the State Library of Queensland under a MoU.

In 2014, Cairns Library team took the decision to purchase the lower cost, open source, web hosted Koha library management system through Prosentient with go live on 1 December 2014.

Service developments

The Library intranet (QHEPS) site was fully redesigned in and updated in July 2011; with a further redesign in and streamlining of content in 2015. In 2018, the team revamped the site again using icons to visually guide clients to content. It is planned to take this approach with the website home page in 2019.

Following client feedback, the LKC developed a website in 2014, using LibGuides software (open source), to enable them to find library information remotely or from home. Since May 2015, a number of specialty guides on specific topics have been published and it is expected more will be developed to support the needs of clinical staff in the service.

The Ebsco Discovery Service (EDS) was implemented to enable easier searching across products that required authentication in August 2016; with the EDS redesigned in May 2017 to improve the searching interface, results and integration of LibGuides content.

LKC Wifi access was introduced in late 2013 so that clients could use their personal devices within LKC.

CHHHS underwent accreditation periodic review in March 2017 with the LKC contributing to Standard 14 presentations. LKC received a special mention at the surveyor's summation conference (paraphrasing: If you haven’t gotten to the Library, make sure you do. It’s a very impressive service). In 2018, Manager LKC was invited as a member of the Patient Care Steering Committee, which has oversight for accreditation process.


There were major Library staffing changes from 2008. Reclassification of the AO3 Library Assistant to TO3 Library Technician role was approved in April 2008; with permanent appointment to that position in September 2008.

A trainee (Cert III Library Assistant) was appointed in April 2009, with completion in May 2010.

Recruitment for a casual, part time AO2 Library Assistant was undertaken in early 2012. With transition to retirement arrangements in 2012, and the subsequent resignation of the Director of Library Services (DOLS) incumbent in June 2013, acting arrangements for PO4 and TO3 positions were put in place until permanent appointments were finalised in 2014. DOLS position renamed Manager of Library & Knowledge Services in 2013 JEMS process.

The Library Assistant AO2 (0.66 FTE) casual position was changed to annual contract position in 2012, with a successful reclassification to AO3 Library Officer role in 2014.

In September 2015, the Manager of Library & Knowledge Services, received a CHHHS recognition award for excellent, innovative and dedicated work reflecting the teams' achievements in creating a more effective, client focused online environment.

In October 2017, the AO3 Library Officer role was successfully converted from an annual contract to permanent (0.66 FTE) status under HR Directives; increasing LKC permanent staffing level to 2.66 FTE.

On 21 November 2017 the LKC Team is presented with a CHHHS Values Award.

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LKC planning and projects

Comprehensive surveys of LKC client groups were conducted in 2013 and 2016. The reports on this page also summarise any comparative data from previous surveys of the library service.

The survey results inform LKC business planning cycles. LKC aims to conduct future surveys every 5 years to measure performance and identify areas for service improvement.

Surveys are not the only mechanism used for continuous improvement. See our annual reports for further information.

2016 Client survey
Feedback about improvements and how we will address issues are outlined in the improvements feedback summary and action plan. Here's a visual summary of the positive feedback we've received about our services and the team.

LKC survey 2016 word cloud postive feedback

2013 Client survey
First comprehensive client survey conducted by LKC after the implementation of the 2012-14 LKC business plan.

The LKC is undertaking a number of projects in order to improve services and ensure vitality as a centre for knowledge and information sharing. Currently we are working on:

  • access to e-books via Search LKC using Ebsco EDS & Open Athens authentication
  • developing project proposal for a searchable, digital repository of CHHHS knowledge resources (like historical documents and photos)
  • a number of health literacy related projects including:
    • Words for wellbeing (in partnership with Tablelands Libraries)
    • Therapy animal / dogs project (in partnership with CHHHS OPERA & Paediatric wards)

Contact us for further information.

National Safety and Quality Health Service Standards 2nd edition

The LKC contributes to the implementation of the NSQHS standards within CHHHS through:

  • Membership of the CHHHS Patient Care Steering Committee (including accreditation)
  • Development of patient safety and quality resources, including:
    • Patient safety and quality specialty guide
    • Health literacy specialty guide
    • Patient safety and quality evidence updates - see our Stay current page for monthly updates
  • Training in use of evidence based information resources

LKC Knowing how you are doing board

ACHS EQuIP National Guidelines 1st edition
LKC contributes directly to following current ACHS EQuIP National Guidelines - Standard 14 Information Management criteria:

14.7.1 Linking databases within & across units and dept to provide access to data | Organisation uses data from external databases and registers for: research, development, improvement activities, education, corporate and clinical decision making and improvement of care and services.

14.8.1 Ensuing reference and resource material meets needs of staff | Staff have access to contemporary reference and resource materials

2017 CHHHS Periodic review survey

CHHHS underwent a periodic review for accreditation 13-17 March 2017. Below is LKC presentation in response to these criteria.

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FNQ Library & Information Services

FNQ Library & Information Services group offers an opportunity to network and undertake professional development with library colleagues located across the far north Queensland region. LKC staff participate in this networking group.


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Accreditation standards

LKC contributes to all Standards by providing access to tailored evidence based resources, searching for evidence training and by supporting quality and safety initiatives and research. Specifically, LKC addresses the following National Safety and Quality Health Service Standards.

Clnical governanceCommunicating for safety

For more information, see links below.

Contact us

+61 7 4226 6679

LKC Service issues, complaints and feedback

Have you experienced an incident within the LKC or do you have some feedback about our services? Please use our online form to notify us formally or staff can log into RiskMan and log an incident.

If you'd like to speak with LKC Manager privately, you are welcome to call, tel. 07 4226 6415.

The attached work instruction provides further details and describes the process.

Love letters to Libraries

Library Lovers' Day 14 Feb 2018

Library jokes

Various Library jokes (from Virtual Museum of Native Women, Slideplayer)

Submitted by Aniket Bansod.

You're in perfect health. Wait here while I check what you should take for that. (www.glasbergen,com)

Submitted by Leesa Philip

You're good for my circulation. (Biblioboard)

Submitted by Fiona Jensen

Why did the banana go to the hospital? Because he wasn't peeling well!

Submitted by Natasha Weisz

"He asked me out in the non-fiction section of the I know he'll be true." (Jeff Stahler 2015)

Submitted by Naveen Manchal

Turn in your library book.....or I keep looking at you like this.

Submitted by Christine Finch

A teenager walks into the library and asks the librarian, "Can I please have a pepperoni pizza?". The librarian responds, "I'm sorry but this is a library!". The teenager realises and whispers, "Could I please have a pepperoni pizza?"

Submitted by Aakash Nanda.

"I don't often bookmark pages....but when I do, I never look at them again".

Submitted by Kylie Dixon

"Good thing I have my library card......cuz I'm checking you out."

Submitted by Jennifer Mann.

"I'm sorry sir - all our books on Houdini have disappeared." (

Submitted by Lisa Evans.

Keep calm and ask a librarian

Submitted by Denise Craig

Tel. +61 7 4226 6679 | E:
Cairns and Hinterland Hospital and Health Service acknowledges and pays respect to the Aboriginal Traditional Owners and the Aboriginal and Torres Strait Islander Elders, People, Consumers, and Staff, past and present, on whose land we provide health services.
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