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EndNote : Getting started

LKC topic guide with information about using EndNote with PCs, including training opportunities and online resources.

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EndNote support desk Australia

If you need technical help, you can also contact the

EndNote support desk Australia (Sydney)

Tel. 02 6559 5777

and provide your Queensland Health details.

About EndNote

EndNote is softwareprovided by Clarivate Analytics (formerly provided byThomson Reuters). It is referencing tool to help you organise and store references and research.

EndNote is customisable to your needs and interacts between EndNote and Word to create bibliographies or use Cite While you Write (CWYW) functionality.

Your EndNote Library is only as good as the information entered. Check references for completeness and accuracy as you go.

For further information, see the EndNote website.

EndNote interacts with PCs and Macs differently.

This guide is based on using EndNote on PCs.

If you need technical help with your Mac, contact the EndNote support desk for Australia tel. 02 6559 5777 and say you are from Queensland Health.

Other institutions have instructions on how to use EndNote with Macs. Some of these are linked below.

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EndNote X9

What's new in EndNote X9

About this guide

This guides provides Queensland Health staff with information and support in using EndNote referencing software.

Information is based on using EndNote with PCs because that is Queensland Health's standard operating environment. If you have a Mac computer, see About EndNote section on this page for links or contact EndNote (Australia) support.

Queensland Health and EndNote

Queensland Health currently subscribes to EndNote version X9.

To install EndNote on your work PC or laptop, download the program from the Software Centre. Full instructions available below. Before upgrading, ensure:

  1. all Microsoft products are closed (including Microsoft Outlook and Lync)
  2. you have recently backed up your EndNote library
  3. EndNote is not open on the computer onto which you are installing X9

To use EndNote X9 on a Queensland Health computer, your computer needs to have been upgraded to Windows 10.

To obtain a copy of EndNote X9 for home use, see FAQ below for instructions and contact the LKC for the passkey code.

For technical assistance with EndNote, contact eHealth Queensland through the Self Service Centre or phone 1800 198 175 or call the Australian EndNote Support Desk.

EndNote Basic (Online)

EndNote Basic (also known as EndNote Web or EndNote Online) is a virtual version of EndNote that is saved to the cloud and can be synced with the desktop version of EndNote.

The benefits of EndNote Basic include:

  • It is accessible from anywhere with an Internet connection
  • Quick and easy to use
  • Includes all of the basic features of the desktop version
  • Can be synced with the desktop version, to access full range of EndNote functionality

Potential issues with EndNote Basic include:

  • The CWYW toolbars are different for Basic and Desktop, and therefore not simple to use both programs on one computer
  • Difficult to use the CWYW functionality within Basic on a QH computer
  • Lack of functionality means Basic is not as powerful or customisable as the Desktop version

The LKC recommends the use of the EndNote Desktop version over EndNote Basic. However, if you do not have access to the Desktop version, Basic is a sound backup option, and can be synced to Desktop at a later time. The LKC recommends that EndNote Basic is NOT used for CWYW on a Queensland Health computer.

QH employees have access to EndNote Basic via the QH subscription to EndNote. The LKC can only offer limited assistance with EndNote Basic.

For further assistance with EndNote Basic (Online) please refer to the sites below.

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  • +61 7 4226 6679
  • Email
  • 08:30-17:00
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Closed weekends and public holidays.

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