Access to online resources for Queensland Health staff.
This is a selection of key book titles for this this topic. Request from your local QH Library.
Structural approaches to address issues in patient safety by 
Zero harm : how to achieve patient and workforce safety in healthcare by 
Global patient safety : law, policy and practice by 
The Antidote to suffering : how compassionate connected care can improve safety, quality, and experience by 
Improving health care safety and quality : reluctant regulators by 
Patient safety : investigating and reporting serious clinical incidents by 
Quality and safety in nursing : a competency approach to improving outcomes by 
Understanding patient safety by 
Surgical patient care : improving safety, quality and value by 
Surgical patient safety by 
Lean six sigma for hospitals : improving patient safety, patient flow and the bottom line by 
Effective communication in clinical handover : from research to practice by 
Washington manual of patient safety and quality improvement by 
High reliability organizations : a healthcare handbook for patient safety & quality by 
Quality management in a lean health care environment by 
Pediatric patient safety and quality improvement by 
Health care quality management : tools and applications by 
Establishing a culture of patient safety : improving communication, building relationships, and using quality tools by 
Improving patient safety through teamwork and team training by 
SAGES manual of quality, outcomes and patient safety by 
Information governance for healthcare professionals by 
Handbook integrated care by 
The Palgrave international handbook of healthcare policy and governance by 
Clinical governance : improving the quality of healthcare for patients and service users by 
A clinical governance guide for remote and isolated health services in Australia by 
Clinical audit for doctors and healthcare professionals: a comprehensive guide to best practice as part of clinical governance by 
Clinical governance : a guide to implementation for healthcare professionals by 
Crossing the Quality Chasm: A New Health System for the 21st Century by 
How to Be a Patient : the essential guide to navigating the world of modern medicine by 
Patient speak: 7 communication practices to improve patient and family experience by 
Process redesign for health care using lean thinking : a guide for improving patient flow and the quality and safety of care by 
Patient flow : reducing delay in healthcare delivery by Lean six sigma for hospitals : improving patient safety, patient flow and the bottom line by 
The patient will see you now : the future of medicine is in your hands by 
The patient experience : the importance of care, communication, and compassion in the hospital room by 
Transforming the patient experience : a new paradigm for hospital and physician leadership by 
Partnering with patients to drive shared decisions, better value, and care improvement : workshop procedings by 
Service fanatics: how to build superior patient experience the Cleveland Clinic Way by 
The patient revolution : how big data and analytics are transforming the health care experience by 
Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital by 
Understanding and using health experiences : improving patient care by 
